Telefonické objednávky: 737 166 838
Home / Terms and Conditions

Terms and Conditions

Effective date: January 1, 2024

These General Terms and Conditions (hereinafter referred to as “Terms”) of the company Healthy age s.r.o., Broumovská 50, 547 01 Náchod, Czech Republic, Company ID: 07688423, registered with the Regional Court in Hradec Králové under File No. C 42885, email: info@skleniceplnaovoce.cz, phone: +420 737 166 838 (“We” or “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (“Civil Code”), the mutual rights and obligations between you as the Buyer and us as the Seller, arising from or in connection with a purchase contract (“Contract”) concluded via our e-shop at www.skleniceplnaovoce.cz.

Information about the processing of your personal data is available in our Privacy Policy.

These Terms form an integral part of the Contract. The Contract and these Terms are executed in Czech. We may unilaterally amend or supplement these Terms, which does not affect rights and obligations arising during the validity of previous versions.

As our communication is primarily remote, this Contract is concluded through remote communication means via the web interface of our e-shop.

If any provision of these Terms contradicts what was agreed upon during the purchase process, such specific agreement shall prevail.

I. Definitions

  1. Price: the amount payable for the Goods.
  2. Shipping Cost: the cost of delivering the Goods, including packaging.
  3. Total Price: the total of the Price and Shipping Cost.
  4. VAT: value added tax as per applicable law.
  5. Invoice: a tax document issued in accordance with VAT law for the Total Price.
  6. Order: your binding proposal to conclude a purchase Contract with us.
  7. User Account: an account created based on your provided data, allowing data storage and order history review.
  8. You: the person purchasing from our e-shop, referred to as the Buyer by law.
  9. Goods: all items available for purchase on the e-shop.

II. General Provisions and Information

  1. Goods can only be purchased via the e-shop’s web interface.
  2. You are obliged to provide us with accurate and truthful information. We will treat the information you provide during the order process as correct and truthful.

III. Contract Conclusion

  1. The Contract can be concluded only in the Czech language.
  2. The Contract is concluded remotely via the e-shop. You are responsible for the costs of using remote communication tools. These costs do not differ from the standard rate you pay for Internet access or similar services. We do not charge any additional fees. By placing an Order, you agree to the use of remote communication tools.
  3. To conclude the Contract, you must submit an Order on the e-shop, which includes:
    • Details of the Goods you want to purchase (selected by clicking “Add to Cart”);
    • Details of the Price, Shipping Cost, Total Price, payment method, and chosen delivery method (calculated automatically);
    • Your identification and contact information for delivery: name, surname, delivery address, phone number, and email address;
    • If applicable, for recurring deliveries: duration and frequency of the delivery.
  4. Until the Order is submitted, you can check and edit the data. The Order is submitted by clicking the “Order with obligation to pay” button. Before that, you must check the box confirming you have read and agreed to the Terms. Otherwise, the Order cannot be submitted.
  5. After submitting your Order, we will confirm receipt via email. The confirmation will include an Order summary and a copy of these Terms. The Contract is concluded when we confirm the Order.
  6. In some cases, we may not be able to confirm your Order (e.g., if the Goods are unavailable or the quantity exceeds our limits). We will inform you and send a revised offer. The Contract is then concluded once you accept the new offer.
  7. If the e-shop or Order includes an obviously incorrect Price, we are not obliged to deliver the Goods at that Price, even if we have confirmed the Order. We will inform you and send a revised offer. The Contract is concluded only if you accept this offer. If not accepted within 3 days, we may withdraw from the Contract.
  8. Upon conclusion of the Contract, you are obliged to pay the Total Price.
  9. If you have a User Account, you may place the Order through it, but you must verify all pre-filled information. The process is otherwise the same as for unregistered buyers.
  10. If we offer discount coupons, you must enter them during the Order process in the designated field to apply the discount.

IV. User Account

  1. You can access your User Account after registration on our e-shop.
  2. You are required to provide accurate and truthful information during registration and keep it up to date.
  3. Access to your User Account is protected by a username and password. You must keep these credentials confidential and not share them. We are not liable for any misuse.
  4. The User Account is personal and cannot be shared with third parties.
  5. We may cancel your User Account, especially if you haven’t used it for more than 2 years or if you violate the Contract or these Terms.
  6. The User Account may not be available continuously due to maintenance.

V. Pricing and Payment Terms, Retention of Title

  1. The Price is shown on the e-shop, in the Order, and in the Contract. In case of conflict, the Price in the Order applies.
  2. The Total Price is listed with VAT and all legally required charges included.
  3. You must pay the Total Price after the Contract is concluded and before delivery. Payment methods include:
    • Bank transfer – payment details will be sent in the confirmation email. The Total Price is due within 3 business days.
    • Online card payment – processed via a payment gateway [TO BE COMPLETED], according to its terms and conditions.
    • Cash on delivery – payment is made upon delivery of the Goods.
    • Cash at personal pickup – if collecting from our premises, payment is due at pickup.
  4. The invoice is issued electronically after payment and sent to your email. A printed copy may also be included with the Goods.
  5. Ownership of the Goods transfers to you upon full payment and receipt of the Goods. In the case of bank transfer, the payment is considered completed once the amount is credited to our account.

VI. Delivery of Goods and Transfer of Risk

  1. We will deliver the Goods using the delivery method of your choice:
    • Personal pickup at our premises;
    • Pickup at Zásilkovna or Uloženka locations;
    • Delivery via Česká pošta, PPL CZ, DHL, or Zásilkovna.
  2. Goods can only be delivered within the Czech Republic.
  3. The delivery time depends on availability and the selected delivery/payment method. We will inform you of the estimated delivery time in the Order confirmation. Times listed in the e-shop are indicative only.
  4. Upon receiving the Goods, you must inspect the packaging. If damaged, report it immediately to the carrier and to us. You are not obliged to accept a shipment showing signs of unauthorized opening.
  5. If you fail to accept the delivery (except in case of damaged packaging), this is not considered a breach of our duty. However, we may withdraw from the Contract due to your significant breach. We will notify you of the withdrawal.
  6. If repeated or alternative delivery is necessary due to your actions, you will bear the costs. We will send payment details via email, and the amount is due within 14 days.
  7. The risk of damage to the Goods passes to you when you receive the Goods. If you fail to receive them (except per section VI.4), the risk passes when you had the opportunity to receive them.
  8. If the Goods were listed as “not in stock” and included an estimated availability date, we will inform you in case of:
    • Unexpected production delays – we will give a new expected date or notify you that delivery is not possible;
    • Delays from our supplier – we will inform you of the new estimated delivery date.
  9. If we cannot deliver the Goods within 30 days after the estimated date, either party may withdraw from the Contract.

VII. Warranty and Defective Performance

  1. At the time the risk of damage passes to you, we guarantee that the Goods:
    • Have the properties agreed upon or described in the product listing, or those you may reasonably expect based on the nature of the Goods;
    • Are suitable for the stated or usual purpose;
    • Match any sample or model used for quality or design;
    • Are of the correct quantity and weight;
    • Comply with legal requirements;
    • Are not subject to third-party rights.
  2. Your rights and our obligations are governed by relevant laws, particularly Sections 1914–1925, 2099–2117, and 2161–2174 of the Civil Code, and the Consumer Protection Act No. 634/1992 Coll.
  3. If the Goods are defective, you may notify us and file a complaint by email or mail using the contact information provided. You may also use our sample complaint form (Appendix 1). You must choose your preferred remedy when filing a complaint.
  4. If the defect constitutes a substantial breach of the Contract, you may choose:
    • Replacement with defect-free Goods or missing parts;
    • Repair of the Goods;
    • A reasonable discount;
    • Withdrawal from the Contract.
  5. If the defect is a minor breach, you may choose:
    • Repair or replacement;
    • A reasonable discount.
    You may withdraw only if the defect is not resolved in time, recurs repeatedly, or there are multiple defects.
  6. You cannot withdraw or request new delivery if you cannot return the Goods in the condition received, except in cases of inspection, use before defect discovery, or normal wear.
  7. We will confirm receipt of your complaint within 3 days and process it within 30 days. If we do not meet this deadline, you may withdraw from the Contract.
  8. If your complaint is justified, we will refund any necessary expenses. If the defect is resolved by replacement, you must return the original Goods at our cost.
  9. If you are a business customer, you must report defects within 3 days of receiving the Goods.
  10. If you are a consumer, you may claim defects that appear within 24 months of receiving the Goods.
  11. The warranty does not apply to:
    • Goods sold at a discount for known defects;
    • Wear and tear from normal use;
    • Used Goods with wear corresponding to previous use;
    • Situations excluded by the nature of the Goods.

VIII. Withdrawal from the Contract

  1. You may withdraw from the Contract as set forth in this article or as explicitly stated in other parts of these Terms.
  2. If you are a consumer (i.e., not purchasing within your business activity), you have the right to withdraw from the Contract within 14 days without giving any reason, in accordance with Section 1829 of the Civil Code. The period starts:
    • On the day you receive the Goods;
    • If the Contract involves multiple types or parts of Goods – on the day of the last delivery;
    • If it is a recurring delivery – on the day of the first delivery.
    Withdrawal must be communicated via email or post. You may use our sample withdrawal form (Appendix 2).
  3. You cannot withdraw from the Contract in cases such as:
    • Goods with prices influenced by market fluctuations;
    • Alcoholic beverages deliverable after 30 days and influenced by the market;
    • Customized or personalized Goods;
    • Perishable Goods or those irreversibly mixed with others;
    • Sealed Goods opened after delivery for hygiene reasons;
    • Audio/video recordings or software if the seal is broken;
    • Newspapers, periodicals, or magazines;
    • Digital content not delivered on a tangible medium if downloaded with your consent.
  4. The 14-day period is preserved if you send your withdrawal notice before it ends.
  5. If you withdraw, we will return the purchase price within 14 days, using the original payment method unless otherwise agreed. We may withhold the refund until we receive the Goods or proof of return.
  6. You must return the Goods within 14 days of withdrawal at your own cost. We will refund delivery costs only up to the cheapest offered shipping method. If the withdrawal is due to our breach, we cover the return shipping cost, again only up to the standard rate.
  7. You are responsible for any decrease in value of the Goods resulting from handling beyond what is necessary to assess the Goods. We may offset this loss against your refund.
  8. We may withdraw from the Contract before delivering the Goods if delivery becomes objectively impossible or due to obvious errors or false information in your Order. If you purchase as a business, we may withdraw at any time without stating a reason.

IX. Dispute Resolution with Consumers

  1. We are not bound by any codes of conduct in the sense of Section 1826(1)(e) of the Civil Code.
  2. We handle consumer complaints via email at info@skleniceplnaovoce.cz. We will inform you of the complaint resolution via email.
  3. The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, Company ID: 00020869, www.coi.cz is responsible for out-of-court consumer dispute resolution arising from the Contract.
  4. For cross-border online purchases, you may use the EU ODR platform: http://ec.europa.eu/consumers/odr.
  5. The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, www.evropskyspotrebitel.cz acts as a contact point pursuant to EU Regulation No. 524/2013 on online consumer dispute resolution.

X. Final Provisions

  1. If our legal relationship contains an international element, it shall be governed by Czech law. However, consumer rights under mandatory provisions remain unaffected.
  2. All communication will be carried out electronically. Our email is listed in the contact section, and we will contact you at the email address you provided in the Order or User Account.
  3. The Contract may only be amended by written agreement. We may amend these Terms, which will apply only to Contracts concluded after the effective date of the changes. If you have a User Account or receive regular deliveries, you will be notified at least 14 days before the changes take effect. If you do not terminate the ongoing Contract within that period, the new Terms will apply to the next delivery. The termination notice period is 2 months.
  4. We are not liable for damage caused by force majeure or events beyond our control (e.g., natural disasters, pandemics, outages, etc.). If force majeure lasts more than 10 days, either party may withdraw from the Contract.
  5. These Terms include:
    • Appendix 1 – Complaint Form
    • Appendix 2 – Withdrawal Form
  6. The Contract and Terms are stored electronically and are not publicly accessible. However, you will always receive the Terms and your Order summary by email.
  7. These Terms take effect on January 1, 2024.

Appendix 1 – Complaint Form

Recipient: Healthy age s.r.o.

Date of Contract:

Full name:

Address:

Email address:

Goods being claimed:

Description of defect:

Proposed resolution / refund bank account number:

Please confirm receipt of this complaint, including the date and method of resolution.

Date:

Signature:

Appendix 2 – Withdrawal Form

Recipient: Healthy age s.r.o.

I hereby withdraw from the Contract:

Date of Contract:

Full name:

Address:

Email address:

Specification of Goods concerned:

Preferred refund method / bank account number:

According to Section 1829 of the Civil Code, consumers have the right to withdraw from the Contract within 14 days of receiving the Goods without penalty or explanation (except in cases under Section 1837).

The consumer must return the Goods within 14 days of withdrawal. The company will refund the full amount paid, including delivery costs (limited to the lowest offered delivery method), within 14 days after the withdrawal takes effect and upon receipt of the returned Goods or proof of shipment.

Date:

Signature:

 

What are you looking for?